Returns and Refunds
If your item is unopened, you may return it within 2 weeks of the delivery date. Simply write us an email first so we can give you an RA number.
All returns are refunded minus a 25% restocking fee. This is to cover all processing involved with the original order and the return.
If you have sensitive skin or are unsure about a purchase PLEASE sample first, to make sure you get a solution suitable for your unique skin.
Please DO NOT send merchandise back without initiating a return via email contact first – it cannot be accepted/processed without a valid RA number. Returns without a valid RA number will not be processed or refunded.
Please note, we cannot replace products perceived as damaged by long exposure to heat. If you are shopping/shipping in the summer, please make sure your package has a cool destination or is immediately received.
To initiate a return request, please email email@example.com. We will be in touch with you within 2 business days.